Refund policy
Last Updated: 2026
At VaseLy, customer satisfaction is our priority. We proudly offer a hassle-free return policy designed to provide confidence and peace of mind with every purchase.
30-Day Return Guarantee
Customers may request a return within 30 days of receiving their order.
We offer free return shipping on approved returns worldwide.
Eligibility For Returns
To be eligible for a return:
The request must be submitted within 30 calendar days of delivery.
Products must be returned in good condition.
Items must not be intentionally damaged or altered.
Proof of purchase may be requested.
Original packaging is recommended when available.
Free Return Shipping
Approved returns qualify for free return shipping.
No restocking fees will be charged.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding refund approval.
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for your financial institution to process the refund.
Damaged Or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Photos may be required for verification.
Depending on the situation, we may provide:
A replacement item
A full refund
An alternative resolution
Non-Returnable Items
Certain items may not be eligible for return, including:
Customized products
Personalized products
Gift cards
Items damaged due to misuse
Requests submitted after the return period
Return Requests
Please contact:
support@VaseLy.store
Include:
Full Name
Order Number
Reason For Return
Supporting Photos (if applicable)
Terms of Service
Terms of Service
Last Updated: 2026
By accessing and using VaseLy.store, you agree to comply with these Terms of Service.
Website Usage
You agree to use this website only for lawful purposes and in compliance with all applicable laws and regulations.
Product Information
We strive to ensure all product descriptions, images, pricing, specifications, and content are accurate.
However, occasional errors may occur, and VaseLy reserves the right to correct inaccuracies without prior notice.
Orders
We reserve the right to refuse, limit, or cancel orders when necessary, including but not limited to:
Inventory shortages
Pricing inaccuracies
Fraud prevention
Violations of these Terms
Pricing
Prices may change without prior notice.
Promotions and discounts are available while supplies last.
Intellectual Property
All content on VaseLy.store, including logos, images, text, graphics, designs, and branding materials, remains the exclusive property of VaseLy.
Unauthorized use is prohibited.
Limitation Of Liability
VaseLy shall not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.
Governing Law
These Terms shall be governed by the laws of Canada.
Contact
support@VaseLy.store
Shipping Policy
Shipping Policy
Last Updated: 2026
VaseLy proudly offers Free Worldwide Shipping on all orders.
Order Processing
Orders are generally processed within 1–3 business days.
Processing times may vary during holidays, promotions, or periods of high demand.
Estimated Delivery Time
7–10 Business Days Worldwide
Delivery estimates may vary depending on:
Destination country
Customs procedures
Carrier operations
Seasonal demand
Shipping Costs
All orders qualify for Free Worldwide Shipping.
No minimum purchase is required.
Tracking Information
Tracking details will be sent once your order has shipped.
Please allow a few days for tracking updates to appear.
Customs & Import Fees
Customers are responsible for customs duties, taxes, and import fees imposed by local authorities unless otherwise specified.
Lost Shipments
If your shipment appears lost or significantly delayed, please contact our support team.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
VaseLy cannot guarantee delivery when incorrect or incomplete addresses are provided.
Shipping Support
support@VaseLy.store
Contact Information
Business Information
Business Name: VaseLy
Website: VaseLy.store
Email: support@VaseLy.store
Phone: (866) 557-7811
Business Address:
19 Neebig Ave
Manitouwadge, ON P0T 2C0
Canada
Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Support Response Time
Within 24 business hours.
For assistance regarding products, orders, shipping, refunds, or returns, please contact our customer support team.